ShoalID Child Safety Standards

Document Owner: shoalID

Effective Date: May 14, 2026

Review Cycle: Annual or upon material product changes

Applies To: All shoalID mobile applications, web platforms, employees, contractors, moderators, partners, and third-party service providers.

1. Purpose

shoalID is committed to providing a safe digital environment for all users, especially children and teenagers. These Child Safety Standards establish the policies, procedures, technical safeguards, moderation practices, and reporting mechanisms required to comply with:

  • Google Play Child Safety Standards
  • Google Play Families Policy Requirements
  • Applicable child protection laws and regulations
  • COPPA (Children’s Online Privacy Protection Act)
  • GDPR-K and applicable international youth privacy laws
  • Industry best practices for online safety and abuse prevention
  • These standards are designed to prevent child sexual abuse and exploitation (CSAE), grooming, harmful interactions, inappropriate content exposure, and misuse of the shoalID platform.

2. Scope

These standards apply to:

  • User-generated content
  • Messaging and communication features
  • User profiles and identity features
  • Media uploads and sharing
  • Community engagement functions
  • Moderation operations
  • Third-party integrations
  • AI-assisted or automated content features
  • All employees and contractors with platform access

3. Zero-Tolerance Policy

shoalID maintains a zero-tolerance policy toward:

  • Child sexual abuse material (CSAM)
  • Child exploitation
  • Grooming behavior
  • Sexualization of minors
  • Predatory conduct
  • Human trafficking involving minors
  • Harmful or exploitative interactions involving children
  • Attempts to solicit explicit images or personal information from minors
  • Any violation may result in:
  • Immediate account suspension or termination
  • Removal of content
  • Preservation of evidence where legally required
  • Reporting to law enforcement or appropriate authorities
  • Reporting to the National Center for Missing & Exploited Children (NCMEC) where applicable

4. Age Requirements and Child Protection Controls

4.1 Minimum Age Requirements

shoalID does not knowingly allow children under the minimum permitted age established by local law to create accounts without legally required parental consent.

Users may be required to:

  • Provide age information during registration
  • Verify age through technical or procedural safeguards
  • Obtain parental consent when required

4.2 Child and Teen Account Protections

Accounts identified as belonging to minors may receive additional protections including:

  • Restricted discoverability
  • Limited messaging capabilities
  • Enhanced moderation review
  • Default privacy protections
  • Content filtering
  • Reduced data collection
  • Restrictions on profile visibility
  • Limitations on location sharing

4.3 Age Misrepresentation

shoalID reserves the right to:

  • Investigate suspected age falsification
  • Request additional verification
  • Suspend accounts pending verification
  • Remove accounts violating age requirements

5. Content Safety Standards

5.1 Prohibited Content

The following content is strictly prohibited:

  • Child Exploitation Content
  • CSAM in any form
  • Nudity involving minors
  • Sexualized depictions of minors
  • Grooming or enticement behavior
  • Requests for sexual content involving minors
  • Harmful Conduct
  • Harassment or bullying targeting minors
  • Violent threats toward children
  • Exploitative manipulation
  • Predatory messaging
  • Doxxing or sharing child personal information
  • Dangerous Interactions
  • Attempts to move communications off-platform for exploitative purposes
  • Solicitation of personal contact information from minors
  • Encouraging minors to hide interactions from guardians

6. Moderation and Detection Systems

shoalID uses a layered moderation approach combining:

  • Automated detection technologies
  • Human moderation review
  • User reporting systems
  • Escalation procedures
  • Trusted safety partnerships

6.1 Automated Safety Systems

shoalID may use automated systems to detect:

  • CSAM hashes and known illegal material
  • Grooming patterns
  • Exploitative language
  • High-risk account behavior
  • Repeat offender activity
  • Suspicious file uploads

6.2 Human Moderation

Trained moderators review reported or flagged content and accounts.

Moderation personnel receive training related to:

  • Child safety protocols
  • Escalation procedures
  • Evidence handling
  • Privacy obligations
  • Trauma-informed review practices

6.3 Escalation Procedures

High-risk incidents are escalated immediately to designated safety personnel for review and action.

Potential criminal violations may be referred to:

  • Law enforcement
  • NCMEC
  • Appropriate regional authorities

7. Reporting and User Safety Tools

shoalID provides accessible reporting mechanisms allowing users to report:

  • Child exploitation
  • Inappropriate content
  • Harassment
  • Suspicious behavior
  • Unsafe interactions

7.1 In-App Reporting

Users may report content, accounts, messages, or interactions directly within the application.

Reports are prioritized based on risk severity.

7.2 Emergency Escalation

Reports involving imminent danger to a child receive expedited review.

7.3 Blocking and Restriction Tools

Users may:

  • Block other users
  • Restrict communications
  • Control profile visibility
  • Manage privacy settings

8. Privacy and Data Protection for Children

shoalID minimizes collection of personal data from minors and applies enhanced protections to child-related information.

8.1 Data Minimization

shoalID limits data collection to information necessary for platform operation and safety.

8.2 Sensitive Data Restrictions

shoalID does not knowingly collect unnecessary sensitive personal information from children.

8.3 Advertising Restrictions

Where required by law or platform policy:

Personalized advertising may be disabled for child-directed experiences

Interest-based advertising to children is restricted

Child user data is not sold

8.4 Data Retention

Safety-related data may be retained as required for:

  • Abuse investigations
  • Legal compliance
  • Fraud prevention
  • Law enforcement requests

9. Third-Party Services and Vendors

Third-party providers used by shoalID must:

  • Comply with applicable child safety laws
  • Maintain adequate security controls
  • Support lawful safety investigations
  • Adhere to data protection obligations
  • shoalID evaluates vendors for child safety and privacy compliance before integration.

10. AI and Automated Features

Where AI-assisted features are used, shoalID implements safeguards to:

  • Prevent generation of exploitative content
  • Detect unsafe interactions
  • Reduce exposure to harmful material
  • Escalate suspicious activity for human review
  • AI systems are monitored and periodically evaluated for safety effectiveness.

11. Law Enforcement Cooperation

shoalID cooperates with lawful requests from authorized agencies regarding child safety investigations.

Where legally required, shoalID may:

  • Preserve relevant records
  • Provide legally authorized disclosures
  • Report known CSAM or exploitation activity

12. Employee Screening and Access Controls

Employees and contractors with access to sensitive systems or moderation functions may be subject to:

  • Background screening where permitted by law
  • Confidentiality obligations
  • Security awareness training
  • Restricted access controls
  • Activity logging and auditing
  • Access is granted based on least-privilege principles.

13. Security Measures

shoalID maintains technical and organizational safeguards including:

  • Encryption of data in transit
  • Secure authentication mechanisms
  • Access control systems
  • Logging and monitoring
  • Incident response procedures
  • Vulnerability management
  • Security controls are periodically reviewed and updated.

14. Transparency and User Education

shoalID provides users with:

  • Clear community guidelines
  • Safety education resources
  • Privacy controls
  • Reporting instructions
  • Information regarding prohibited behavior
  • Safety information is presented in language appropriate for the intended audience.

15. Compliance Monitoring and Auditing

shoalID periodically reviews:

  • Moderation effectiveness
  • Safety incident response
  • Policy compliance
  • Vendor compliance
  • Platform risks
  • Corrective actions are implemented when gaps are identified.

16. Contact Information

Users, parents, guardians, law enforcement, and regulators may contact shoalID regarding child safety concerns through the following designated contact:

Child Safety Contact:

shoalID Safety Team

Email: safety@shoalid.com

Website: https://www.shoalid.com

For emergency situations involving immediate danger, users should contact local emergency services.

17. Google Play Compliance Statement

shoalID acknowledges and agrees to comply with:

  • Google Play Developer Program Policies
  • Google Play Child Safety Standards
  • Google Play Families Policy Requirements
  • Applicable laws and regulations concerning child safety and online protection
  • shoalID maintains documented processes for:
  • Child sexual abuse and exploitation prevention
  • Reporting and enforcement
  • User protection
  • Content moderation
  • Privacy and security safeguards

18. Enforcement

Violations of these standards may result in:

  • Content removal
  • Feature restrictions
  • Temporary suspension
  • Permanent account termination
  • Legal reporting obligations
  • shoalID reserves the right to take any action necessary to protect users and maintain platform safety.

19. Policy Updates

shoalID may update these standards periodically to:

  • Address emerging risks
  • Reflect regulatory changes
  • Improve platform safety
  • Maintain Google Play compliance
  • Material updates may be communicated through the application, website, or other appropriate channels.

20. Related Policies

This document should be read alongside:

  • shoalID Privacy Policy
  • shoalID Terms of Service

Acknowledgment

By using shoalID services, users agree to comply with these Child Safety Standards and all related platform policies.